> ## Documentation Index > Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt > Use this file to discover all available pages before exploring further. # Recipes for common Raley Emails Notifications setups > Step-by-step recipes for common Raley Emails Notifications setups: SLA alerts, escalations, approvals, recipient routing, and dynamic email content. ## Overview The Cookbook contains solutions to common notification scenarios. Each recipe links to a detailed configuration guide. If you don't see your scenario here, visit the [Tutorials](/apps/emails-notifications/tutorials) section or contact support. *** ## Workflow and Transitions * **Send a notification on workflow status change** — Trigger an email when an issue moves to a specific status * **Notify on field value change** — Fire when a custom field (e.g., priority, department) changes * **Notify only on specific transitions** — Filter by the exact transition name rather than destination status *** ## Digests and Summaries * **Daily digest of all open issues** — One email per day summarizing active work * **Digest of issues commented in the last N hours** — Consolidate comment activity for a team * **Past-due issues digest** — Weekly list of overdue issues by assignee * **Issues with no activity for N days** — Detect stalled work before it becomes a problem * **Sprint summary digest** — Weekly review of sprint progress including status changes and comments *** ## Content Formatting * **Display issue data in an HTML table** — Format line items or multi-value fields as a table * **Control comment order in digest emails** — Show newest or oldest comments first * **Use HTML vs plain text** — When to use rich HTML vs a simpler plain-text template * **Embed an inline image in the email body** — Add a logo, chart, or screenshot inline *** ## JSM-Specific Scenarios * **Customer notification when a public comment is added** — Exclude internal notes from customer-facing emails * **Send Approve and Decline buttons** — Include one-click approval links for JSM approval requests * **Notify customer on request status change** — Keep customers updated on their ticket progress * **Handling internal vs. external comments differently** — Route internal notes to the team and public comments to the customer *** ## Conditional Logic * **Send only when a custom field has a specific value** — E.g., notify only for "Finance" department issues * **Exclude notifications when the commenter is the assignee** — Prevent "self-notification" loops * **Detect if a notification was triggered by an automation rule** — Filter out automated updates from notifying humans *** ## Recipients * **Notify multiple Jira groups** — Add all members of two or more groups as recipients * **Notify external users not in Jira** — Send to email addresses outside your Jira instance * **Send to different Slack channels by project or user** — Map users or projects to specific Slack channels using settings key=value bindings * **Exclude the person who triggered the event** — Avoid notifying the user who made the change *** ## Integration * **Set up Gmail OAuth2** — Connect Gmail as the sending account for email threading * **Set up Office 365 OAuth2** — Use your company Microsoft account for sending * **Connect a custom SMTP server** — Use your own mail infrastructure * **Send notifications to Slack channels** — Route Jira events to a Slack destination * **Integrate with Atlassian Assets objects** — Include JSM Assets data in notification templates *** ## Email Configuration * **Add your company logo** — Embed a logo image in all outgoing notification emails * **Set a custom From name and address** — Control how the sender appears in recipients' inboxes * **Send issue attachments by email** — Automatically attach files from the Jira issue * **Add custom email headers** — Insert Message-ID or other headers for threading and compliance * **Configure audit logging** — Store a copy of each sent notification as a private issue comment *** ## Advanced Features * **Use the Template Wizard** — Step-by-step guided template builder * **Display linked issues in a notification** — Show related issues (blocks/is blocked by, relates to) in the email body * **Detect if the trigger came from Jira Automation** — Avoid double-notifications when automations and Raley both respond to the same event * **Set up scheduled notifications with CRON** — Control exactly when digest emails fire using CRON expressions *** ## Need Help? For detailed configuration steps on any of these scenarios, contact our support team: * **Service Portal:** [inversionpoint.atlassian.net/servicedesk](https://inversionpoint.atlassian.net/servicedesk/customer/portal/3) * **Email:** [support@raleyapps.com](mailto:support@raleyapps.com) *** ## Explore Other RaleyApps Create powerful intake forms directly inside Jira and JSM. Manage purchase orders and sales quotes from within Jira. Asset booking management inside the JSM portal. Save and quickly access your most important Jira issues. [Browse all RaleyApps on the Atlassian Marketplace →](https://marketplace.atlassian.com/vendors/1212475/inversion-point-llc?utm_source=mintify\&utm_medium=productdocs\&utm_campaign=footage\&utm_term=\&utm_content=)