> ## Documentation Index > Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt > Use this file to discover all available pages before exploring further. # Raley Emails Notifications FAQ for Jira Cloud admins > Answers to common questions about Raley Emails Notifications for Jira Cloud: permissions, licensing, recipient handling, attachments, SMTP, and deliverability. ## Data and Privacy **Do Raley Emails Notifications store private data as defined by Atlassian?** No. The app does not store private user data. See the [Data Security and Privacy Statement](/policies/data-security-and-privacy) for full details. **Where are your servers hosted?** Servers are located in New York City, US (DigitalOcean and Amazon AWS). *** ## Access and Permissions **Who can configure Raley Emails Notifications?** By default, only users with **ADMINISTER** or **JIRA\_ADMIN** permissions can configure notification rules and app settings. You can grant additional Jira user groups access through the app's **Settings** menu. The **Raley issue panel** (for instant/canned notifications) is available to any Jira user who has access to the issue — no admin role required. **Does Raley replace standard Jira or JSM notifications?** No. Raley Emails Notifications is a completely separate system from Jira's built-in notification schemes and JSM customer notifications. Running Raley alongside standard Jira/JSM notifications does not cause conflicts. Raley does not modify your existing Jira Notification Schemes. *** ## Email Sending **Which IP addresses do Raley's shared mail servers use?** If you need to whitelist Raley's shared sending servers in your email system, add these IPs: * `45.55.218.70` * `161.35.132.150` * `138.197.14.52` * `64.225.21.7` **Can I use my own mail server?** Yes. You can connect any SMTP-compatible server. For Gmail or Office 365, switch to **OAuth2 authentication**. For other providers, use the legacy password method and test the connection using the **Send test message** button in server settings. *** ## Templates **Do you provide example templates to start from?** Yes. The app includes predefined customer email notification templates and a **Template Wizard** that guides you through building a template step by step. See [Templating](/apps/emails-notifications/templating). **How do I format date/time fields in a template?** Use the `$jirassimo.formatDate()` helper with your preferred format pattern. Example: ``` $jirassimo.formatDate($issue.fields.created, "dd MMM yy hh:mm") ``` **How do I send to different Slack channels based on a user's email?** Create email-to-Slack channel bindings in **Settings** as key=value pairs (one per line). Then resolve them in your template: ``` $jirassimo.settingValue($issue.fields.customfield_10000) ``` *** ## Scheduling **Can I run digest notifications more than once per hour?** No. The scheduler checks hourly which digest notifications are eligible to run. Sub-hourly intervals are not supported. **How do I use custom CRON expressions for scheduled notifications?** Enter a standard CRON expression (5-part format) in the schedule field. The system evaluates it hourly to determine whether the notification should fire. *** ## Troubleshooting **How do I know if a notification failed?** Check the **Send Audit** tab in the app. Failed deliveries show a Status of **Error** with a description of the cause (e.g., SMTP connection failure, template evaluation error, insufficient Jira permissions). You can also enable admin monitoring alerts — see [Monitoring](/apps/emails-notifications/monitoring). For step-by-step diagnosis, see [Troubleshooting](/apps/emails-notifications/troubleshooting). *** ## Need Help? * **Service Portal:** [inversionpoint.atlassian.net/servicedesk](https://inversionpoint.atlassian.net/servicedesk/customer/portal/3) * **Email:** [support@raleyapps.com](mailto:support@raleyapps.com) *** ## Explore Other RaleyApps Create powerful intake forms directly inside Jira and JSM. Manage purchase orders and sales quotes from within Jira. Asset booking management inside the JSM portal. Save and quickly access your most important Jira issues. [Browse all RaleyApps on the Atlassian Marketplace →](https://marketplace.atlassian.com/vendors/1212475/inversion-point-llc?utm_source=mintify\&utm_medium=productdocs\&utm_campaign=footage\&utm_term=\&utm_content=)