> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Raley Emails Notifications features for Jira Cloud

> Full feature list for Raley Emails Notifications: custom templates, Slack delivery, SMTP and Gmail integration, recipient rules, attachments, and approvals.

## Event Monitoring

Raley listens to a comprehensive set of Jira and JSM events:

**Issue events:** Created, Updated, Assigned, Unassigned, Workflow Transition, Comment Added, Comment Deleted, Resolved, Closed, Reopened, Deleted

**Project events:** Created, Updated, Deleted

**Version events:** Created, Updated, Released, Unreleased, Merged, Deleted

**JSM-specific:** Internal vs. external comment distinction, customer request events

## Notification Types

### Event-Triggered Notifications

Fires immediately when a defined event occurs and the configured conditions are met.

### Digest Notifications

Collects changes to a group of issues over a defined time period and sends them as a single summary email. Useful for:

* Issues commented during a specified period
* High-priority issues approaching deadlines, grouped by assignee
* Issues with no activity for N days

Digests run on a schedule — the minimum interval is **1 hour** (sub-hourly scheduling is not supported).

### Canned Notifications

Pre-built templates available directly from the Jira issue view, allowing any authorized user to trigger a notification on demand without admin configuration.

## Recipients

Notifications can be sent to any combination of:

| Recipient Type            | Description                                                         |
| ------------------------- | ------------------------------------------------------------------- |
| Reporter                  | The user who created the issue                                      |
| Assignee                  | The currently assigned user                                         |
| Watchers                  | All users watching the issue                                        |
| Mentioned users           | Users @mentioned in the issue                                       |
| Group members             | All members of a specified Jira group                               |
| Project role              | All users in a project role                                         |
| Component leads           | Lead of the issue's component                                       |
| Service Desk participants | Customers and participants on JSM requests                          |
| Organizations             | JSM organization members                                            |
| External email            | Any static email address or distribution list                       |
| Dynamic (template)        | Any email address resolved from a Jira field or Velocity expression |

All destination types support **To**, **CC**, and **BCC** fields.

## Email Customization

* Full HTML control for message body and styling
* Inline image support (embed images within the email body)
* Issue attachment delivery — attach Jira issue files to outgoing emails
* Issue PDF snapshot — attach a PDF export of the Jira issue
* Company logo and branding
* Dynamic **From** name and address per notification
* Custom email headers

## Template Engine

Uses a **Velocity-based template language** to insert dynamic content:

* Any standard Jira field
* Custom fields
* Asset fields (JSM Assets)
* Conditional logic (`#if`, `#foreach`, etc.)
* Date formatting helpers
* Linked issue data

See [Templating](/apps/emails-notifications/templating) for the full reference.

## JSM-Specific Features

* **Approve / Decline buttons** — embed one-click approval links in JSM service request notification emails
* Customer and participant notifications
* Internal vs. external comment routing
* Request type filtering

## Sending Options

| Method                   | Description                                                                       |
| ------------------------ | --------------------------------------------------------------------------------- |
| Raley shared mail server | No configuration needed — send immediately                                        |
| Custom SMTP server       | Use your own domain; supports OAuth2 (Gmail, Office 365) and legacy password auth |
| Gmail OAuth              | Enables email threading via Message-ID tracking                                   |

## Audit and Monitoring

* **Send Audit tab** — log of all sent notifications with status, recipient, and error details
* **Audit comment** — optional: stores a copy of each sent notification as a private comment on the Jira issue
* **Admin delivery alerts** — hourly digest emails sent to configured admins when delivery failures occur

See [Monitoring](/apps/emails-notifications/monitoring) for setup details.

## Access Control

By default, only users with **ADMINISTER** or **JIRA\_ADMIN** permissions can configure notification rules. Additional Jira user groups can be granted access through the app's Settings. The Raley issue panel (for canned / instant notifications) is available to any Jira user with access to the issue.

## Need Help?

* **Service Portal:** [inversionpoint.atlassian.net/servicedesk](https://inversionpoint.atlassian.net/servicedesk/customer/portal/3)
* **Email:** [support@raleyapps.com](mailto:support@raleyapps.com)

***

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