> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Raley IntakeForms is and how it works

> Overview of Raley IntakeForms: HTML intake forms that let external users submit data into Jira without an account, ideal for helpdesks and customer requests.

## What Is Raley IntakeForms?

Raley IntakeForms lets you open your Jira to external users by allowing them to submit data into it through HTML web forms — without needing a Jira account.

This is ideal for:

* Corporate helpdesks that need external users (customers, partners, or non-IT staff) to raise tickets
* Teams that want a cleaner, branded intake experience instead of email-based ticket creation

## How It Works

Instead of routing requests through email, IntakeForms uses structured HTML forms that map directly to your Jira projects and issue types. This means cleaner data, less manual triage, and no missed information.

## Setup in 2 Steps

1. **Configure the form in Jira** *(admin task)*
   * Choose the target Jira project and issue type
   * Select which fields external users will fill in
   * Customize labels, help text, and rules

2. **Publish the form** *(can be done by anyone with access)*
   * Embed on your website or intranet
   * Or add to a Confluence page using the **Raley IntakeForms Viewer** plugin (available for Confluence Server and Cloud)

## Key Difference from Email

Unlike email-to-ticket integrations, IntakeForms binds directly to Jira's issue structure. Every submission creates a properly formatted issue with all the right fields filled in — no cleanup needed.

## Next Steps

* [Getting Started](/apps/intake-forms/getting-started) — Step-by-step setup guide
* [FAQ](/apps/intake-forms/faq) — Permissions and common questions
* [Cookbook](/apps/intake-forms/cookbook) — Recipes for common scenarios

***

## Explore Other RaleyApps

<CardGroup cols={2}>
  <Card title="Raley Emails Notifications" icon="envelope" href="/apps/raley-emails-notifications">
    Send customized emails and Slack notifications from Jira and JSM.
  </Card>

  <Card title="Raley Procurement and Quotation" icon="cart-shopping" href="/apps/raley-procurement-and-quotation">
    Manage purchase orders and sales quotes from within Jira.
  </Card>

  <Card title="Raley Bookman" icon="calendar-check" href="/apps/raley-bookman">
    Asset booking management inside the JSM portal.
  </Card>

  <Card title="Raley Favorites" icon="star" href="/apps/raley-favorites">
    Save and quickly access your most important Jira issues.
  </Card>
</CardGroup>

[Browse all RaleyApps on the Atlassian Marketplace →](https://marketplace.atlassian.com/vendors/1212475/inversion-point-llc?utm_source=mintify\&utm_medium=productdocs\&utm_campaign=footage\&utm_term=\&utm_content=)