> ## Documentation Index
> Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RaleyApps service level agreement and support SLAs

> RaleyApps support commitments and response times for Jira and JSM apps, including severity levels, business hours coverage, and escalation procedures.

## Our Commitment

InversionPoint LLC provides support for all Raley Apps for Jira and JSM. We commit to responding to every support request within **1 business day**.

## Support Channels

| Channel                   | Details                                                                                                                                                                                       |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Email**                 | [support@raleyapps.com](mailto:support@raleyapps.com)                                                                                                                                         |
| **Service Portal**        | [inversionpoint.atlassian.net/servicedesk](https://inversionpoint.atlassian.net/servicedesk/customer/portal/3)                                                                                |
| **Community**             | [answers.atlassian.net](https://answers.atlassian.net)                                                                                                                                        |
| **Atlassian Marketplace** | [Explore our Atlassian apps](https://marketplace.atlassian.com/vendors/1212475/inversion-point-llc?utm_source=mintify\&utm_medium=productdocs\&utm_campaign=footage\&utm_term=\&utm_content=) |

## Business Hours

**8:00am – 9:00pm (GMT+2), Monday through Friday**

Requests submitted outside of business hours will be picked up on the next business day.

## What We Cover

* Product functionality questions
* Issue investigation and resolution
* Workaround suggestions and configuration guidance
* Feedback and feature request collection

## What Is Not Covered

* Training or onboarding sessions
* Phone-based support
* Scripting or custom programming services
* Issues unrelated to RaleyApps products

***

*Last updated: May 19, 2026*