Documentation Index
Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt
Use this file to discover all available pages before exploring further.
Overview
Customers and employees make bookings through the JSM customer portal by submitting a service request. The Raley Bookman interface appears below the Summary field in the request form. No Jira license is required to make a booking.Step-by-Step Booking Process
Step 1 — Open the Request Form
In the JSM customer portal, navigate to the request type configured for asset bookings (e.g., “Book a Meeting Room” or “Reserve a Company Car”) and click Raise a request.Step 2 — Select an Asset
The Raley Bookman widget appears below the Summary field. You have two options:- Enter the asset key directly — type the Jira issue key of the asset you want (e.g.,
FAC-12) - Click Find asset — opens a search screen displaying all available assets matching the configured JQL or AQL filter
Step 3 — Review Existing Reservations
Once an asset is selected, the widget displays all current reservations for that asset in Calendar or List view.- Calendar view — shows reserved time slots highlighted in red
- List view — shows booking details and links to the corresponding JSM tickets
Step 4 — Set Booking Dates
Enter the Booking from and Booking to dates and times using the date picker. If Booking Durations are configured: Select a duration from the dropdown — the “Booking to” time is calculated automatically based on your start date. If a CRON schedule is configured: Only valid start times as defined by the CRON expression are selectable.Step 5 — Conflict Check
Before you can submit, Raley Bookman automatically checks whether the asset is already reserved for the requested time period. If a conflict exists, you’ll see a message that the asset is unavailable and must choose a different time.Step 6 — Submit the Request
Click Send (or Submit) to create the JSM ticket. The booking details (asset, start time, end time) are stored with the ticket. You can view your booking ticket in the JSM customer portal under My Requests.Cancelling a Booking
To cancel a booking, open the original JSM request ticket in the customer portal and use the standard JSM request cancellation option. Raley Bookman will release the asset reservation when the ticket is cancelled.Need Help?
- Service Portal: inversionpoint.atlassian.net/servicedesk
- Email: support@raleyapps.com
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