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Documentation Index

Fetch the complete documentation index at: https://docs.raleyapps.com/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

The Cookbook contains solutions to common notification scenarios. Each recipe links to a detailed configuration guide. If you don’t see your scenario here, visit the Tutorials section or contact support.

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Workflow and Transitions

  • Send a notification on workflow status change — Trigger an email when an issue moves to a specific status
  • Notify on field value change — Fire when a custom field (e.g., priority, department) changes
  • Notify only on specific transitions — Filter by the exact transition name rather than destination status

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Digests and Summaries

  • Daily digest of all open issues — One email per day summarizing active work
  • Digest of issues commented in the last N hours — Consolidate comment activity for a team
  • Past-due issues digest — Weekly list of overdue issues by assignee
  • Issues with no activity for N days — Detect stalled work before it becomes a problem
  • Sprint summary digest — Weekly review of sprint progress including status changes and comments

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Content Formatting

  • Display issue data in an HTML table — Format line items or multi-value fields as a table
  • Control comment order in digest emails — Show newest or oldest comments first
  • Use HTML vs plain text — When to use rich HTML vs a simpler plain-text template
  • Embed an inline image in the email body — Add a logo, chart, or screenshot inline

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JSM-Specific Scenarios

  • Customer notification when a public comment is added — Exclude internal notes from customer-facing emails
  • Send Approve and Decline buttons — Include one-click approval links for JSM approval requests
  • Notify customer on request status change — Keep customers updated on their ticket progress
  • Handling internal vs. external comments differently — Route internal notes to the team and public comments to the customer

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Conditional Logic

  • Send only when a custom field has a specific value — E.g., notify only for “Finance” department issues
  • Exclude notifications when the commenter is the assignee — Prevent “self-notification” loops
  • Detect if a notification was triggered by an automation rule — Filter out automated updates from notifying humans

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Recipients

  • Notify multiple Jira groups — Add all members of two or more groups as recipients
  • Notify external users not in Jira — Send to email addresses outside your Jira instance
  • Send to different Slack channels by project or user — Map users or projects to specific Slack channels using settings key=value bindings
  • Exclude the person who triggered the event — Avoid notifying the user who made the change

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Integration

  • Set up Gmail OAuth2 — Connect Gmail as the sending account for email threading
  • Set up Office 365 OAuth2 — Use your company Microsoft account for sending
  • Connect a custom SMTP server — Use your own mail infrastructure
  • Send notifications to Slack channels — Route Jira events to a Slack destination
  • Integrate with Atlassian Assets objects — Include JSM Assets data in notification templates

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Email Configuration

  • Add your company logo — Embed a logo image in all outgoing notification emails
  • Set a custom From name and address — Control how the sender appears in recipients’ inboxes
  • Send issue attachments by email — Automatically attach files from the Jira issue
  • Add custom email headers — Insert Message-ID or other headers for threading and compliance
  • Configure audit logging — Store a copy of each sent notification as a private issue comment

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Advanced Features

  • Use the Template Wizard — Step-by-step guided template builder
  • Display linked issues in a notification — Show related issues (blocks/is blocked by, relates to) in the email body
  • Detect if the trigger came from Jira Automation — Avoid double-notifications when automations and Raley both respond to the same event
  • Set up scheduled notifications with CRON — Control exactly when digest emails fire using CRON expressions

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Need Help?

For detailed configuration steps on any of these scenarios, contact our support team:

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