Raley Emails Notifications vs Jira Cloud notifications

Overview

Jira Cloud includes a built-in notification system. Raley Emails Notifications is a separate add-on that extends and replaces it for teams that need more control over email content, recipients, and delivery. The two systems can run simultaneously without conflict — Raley does not modify your Jira Notification Scheme.

Comparison

Capability	Jira Cloud Notifications	Raley Emails Notifications
Email template customization	Predefined templates, limited options	Fully customizable HTML via Velocity templates
Attach issue files to email	Not supported	✓ Supported
Attach issue PDF snapshot	Not supported	✓ Supported
Display custom field values in subject	Not supported	✓ Supported
Conditional logic in templates	Not supported	✓ Full Velocity conditionals (`#if`, `#foreach`)
Dynamic From address	Not supported	✓ Set per notification
CC and BCC recipients	Not supported	✓ Supported
External (non-Jira) recipients	Not supported	✓ Supported
Digest / aggregated notifications	Not supported	✓ Supported
Company logo in emails	Not supported	✓ Supported
Inline images	Not supported	✓ Supported
Request history in customer emails	Not supported	✓ Supported
Multiple SMTP servers	Not supported	✓ Supported
Email audit log	Not supported	✓ Full audit trail
Gmail OAuth2	✓	✓
Microsoft OAuth2	✓	✓
Workflow transition triggers	✓	✓
JSM Approve/Decline buttons	✓	✓

Key Differences

Jira Cloud notifications are good for standard, team-internal alerts where the default Jira email template is sufficient.

Raley Emails Notifications is the right choice when you need:

Branded, customer-facing emails with your company’s logo and styling

Emails that include issue attachments, PDF exports, or custom field data

Sending to recipients outside your Jira instance

Digest summaries instead of individual per-event emails

A full audit trail of every email sent

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