Symptom index
Toggle favourite missing
Symptom: you open the more actions menu (…) on a work item and there is no Toggle favourite entry. Likely cause: the app is not installed on this site, or it is installed but disabled. Fix:- Ask a site admin to check Settings > Apps > Manage apps and confirm Raley Favourites for Jira is installed and enabled.
- Not installed? Follow Install your app.
- Reload the work item after the app is enabled and check the menu again.
Favourites view missing
Symptom: the project sidebar’s Apps section has no Favourites entry under Your apps. Likely cause: same as above, the app is not installed or not enabled; the sidebar entry ships with the app. Fix:- Confirm install state under Settings > Apps > Manage apps, as above.
- Confirm you are looking inside a project: the list lives in the project sidebar, not on the Jira home screen.
Starred work item not in the list
Symptom: you selected Toggle favourite on a work item, but the favourites list does not show it. Likely cause: the star was toggled twice (the same action adds and removes), or the list is filtered by a search term. Fix:- Clear the inline search in the favourites list, then look again.
- Open the work item and select Toggle favourite once more, then recheck the list.
- Still missing? Contact us via the support page.
When you contact support
Include these 3 things so the first reply can be a fix:- Your site URL and the project where it happens.
- The work item key you starred.
- A screenshot of the more actions menu or the favourites list, whichever looks wrong.
Last updated: August 19, 2026