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By the end of this page you will have starred a work item (issue) and opened your favourites list in the project sidebar. Plan for about 5 minutes.

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Before you start

You need:
  • A Jira Cloud site with Raley Favourites for Jira installed. Not installed yet? Follow Install your app; site admin permission is required for that step, and the rest of this page is not.
  • Any work item you can open. Any project, any type.

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Step 1: star a work item

  1. Open a work item you use often.
  2. Select the more actions menu (…) on the work item.
  3. Select Toggle favourite. It sits at the bottom of the menu, below entries like Clone and Move.
The work item is now on your favourites list. Nothing on the work item itself changes, and nobody else’s view of it changes either.

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Step 2: open your favourites list

  1. Open a project.
  2. In the project sidebar, select Apps.
  3. Under Your apps, select Favourites.
Your list opens, and the work item you starred in step 1 is on it. That is the success state: one starred work item, visible in the list.

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Step 3: use and prune the list

  • Add more: repeat step 1 on any work item. Each one appears in the same list.
  • Find one fast: when the list grows, use the inline search in the list.
  • Remove one: open the work item and select Toggle favourite again. The same action adds and removes.

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Next steps

Last updated: August 19, 2026