Licensing, trials, and billing for Raley apps - RaleyApps Docs

This page describes how licensing, trials, and billing work for all 5 Raley apps. Atlassian handles every part of billing: prices, charges, invoices, and cancellation all run through your Atlassian subscription. RaleyApps never receives your payment details.

How pricing works

Rule	Behavior
Pricing model	Each app is priced on the number of users of its parent Atlassian product on your site
Jira sites with multiple products	Apps for Jira are priced on the maximum user count across your Jira products. Example from Atlassian: Jira with 100 users plus JSM with 80 agents means you pay the 100-user price
Billing cycle	The app’s cycle always matches the parent product. A monthly Jira subscription means monthly app billing; annual means annual
Current prices	Always on each app’s Marketplace listing, which is the authoritative source

App	Current pricing
Raley Email Notifications for Jira & JSM	Pricing tab
Raley Intake Forms for Jira & JSM	Pricing tab
Raley Procurement - Intake & Approval Orchestration for JSM	Pricing tab
Raley Bookman - Asset Reservation for JSM	Pricing tab
Raley Favourites for Jira	Pricing tab

How trials work

Rule	Behavior
Starting a trial	Select Free trial on the app inside Jira, or Try it free on the Marketplace listing. See Installation
Trial length	Trials run until one month after the start of your next billing date, per Atlassian’s trial policy
When the trial ends	The trial converts to a paid subscription automatically unless you cancel before it ends
Stopping a trial	In Jira, go to Apps, then Manage apps, select the app, then unsubscribe
Trying again	You can re-enable a trial within its original period. After the period ends, the app can only be subscribed to from Manage apps

You must cancel before the trial ends to avoid charges. The conversion to a paid subscription is automatic; this is Atlassian’s standard behavior for all Marketplace apps, not something RaleyApps controls.

Cancelling a subscription

In Jira, select Apps, then Manage apps.
Select the app, then Unsubscribe or Uninstall.

Billing stops with your subscription. For what happens to your data after uninstalling, see the data security and privacy statement.

Questions this page does not answer

Proration for mid-cycle user changes, refunds, and Enterprise multi-instance billing are governed by Atlassian’s subscription terms, not by RaleyApps. Check Atlassian’s billing documentation or contact support and we will point you to the right place.

Last updated: August 19, 2026