Raley Emails Notifications features for Jira Cloud

Event Monitoring

Raley listens to a comprehensive set of Jira and JSM events: Issue events: Created, Updated, Assigned, Unassigned, Workflow Transition, Comment Added, Comment Deleted, Resolved, Closed, Reopened, Deleted Project events: Created, Updated, Deleted Version events: Created, Updated, Released, Unreleased, Merged, Deleted JSM-specific: Internal vs. external comment distinction, customer request events

Notification Types

Event-Triggered Notifications

Fires immediately when a defined event occurs and the configured conditions are met.

Digest Notifications

Collects changes to a group of issues over a defined time period and sends them as a single summary email. Useful for:

Issues commented during a specified period
High-priority issues approaching deadlines, grouped by assignee
Issues with no activity for N days

Digests run on a schedule — the minimum interval is 1 hour (sub-hourly scheduling is not supported).

Canned Notifications

Pre-built templates available directly from the Jira issue view, allowing any authorized user to trigger a notification on demand without admin configuration.

Recipients

Notifications can be sent to any combination of:

Recipient Type	Description
Reporter	The user who created the issue
Assignee	The currently assigned user
Watchers	All users watching the issue
Mentioned users	Users @mentioned in the issue
Group members	All members of a specified Jira group
Project role	All users in a project role
Component leads	Lead of the issue’s component
Service Desk participants	Customers and participants on JSM requests
Organizations	JSM organization members
External email	Any static email address or distribution list
Dynamic (template)	Any email address resolved from a Jira field or Velocity expression

All destination types support To, CC, and BCC fields.

Email Customization

Full HTML control for message body and styling
Inline image support (embed images within the email body)
Issue attachment delivery — attach Jira issue files to outgoing emails
Issue PDF snapshot — attach a PDF export of the Jira issue
Company logo and branding
Dynamic From name and address per notification
Custom email headers

Template Engine

Uses a Velocity-based template language to insert dynamic content:

Any standard Jira field
Custom fields
Asset fields (JSM Assets)
Conditional logic (#if, #foreach, etc.)
Date formatting helpers
Linked issue data

See Templating for the full reference.

JSM-Specific Features

Approve / Decline buttons — embed one-click approval links in JSM service request notification emails
Customer and participant notifications
Internal vs. external comment routing
Request type filtering

Sending Options

Method	Description
Raley shared mail server	No configuration needed — send immediately
Custom SMTP server	Use your own domain; supports OAuth2 (Gmail, Office 365) and legacy password auth
Gmail OAuth	Enables email threading via Message-ID tracking

Audit and Monitoring

Send Audit tab — log of all sent notifications with status, recipient, and error details
Audit comment — optional: stores a copy of each sent notification as a private comment on the Jira issue
Admin delivery alerts — hourly digest emails sent to configured admins when delivery failures occur

See Monitoring for setup details.

Access Control

By default, only users with ADMINISTER or JIRA_ADMIN permissions can configure notification rules. Additional Jira user groups can be granted access through the app’s Settings. The Raley issue panel (for canned / instant notifications) is available to any Jira user with access to the issue.

Need Help?

Service Portal: inversionpoint.atlassian.net/servicedesk
Email: support@raleyapps.com

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